Goh Joo Hin Pte Ltd - New Moon

Terms & Conditions


USER TERMS OF USE

Welcome and thank you for using New Moon eShop (shop.newmoon.com). By entering and using the New Moon eShop, users are deemed to have read and understood, and agreed to comply with and be bound by all terms and conditions set out herein. We are committed to making your shopping experience fuss-free and enjoyable. Kindly read through the following terms and conditions prior to making purchases.

 

1.         New Moon eShop is managed and operated by Goh Joo Hin Pte Ltd (Company Registration No. 199306282E), a company registered in Singapore. Any reference herein to “New Moon eShop” shall include a reference to Goh Joo Hin Pte Ltd, where the context so permits.

 

2.         You must be at least 18 years of age to make purchases on New Moon eShop. Any user below the stated age requirement must only make purchases with the involvement and consent of a parent or guardian.

 

3.         Any breach of laws, including the Computer Misuse and Cybersecurity Act (Chapter 50A), will be reported to the relevant authorities for follow-up actions. Users must not misuse, or attempt to misuse New Moon eShop. Users shall not conduct or carry out any malicious acts, including but not limited to spreading of computer viruses, offensive or abusive communications, hacking, corruption of data or sending of unsolicited promotional content. New Moon eShop may terminate or suspend the use by any user of New Moon eShop immediately, without prior notice or liability, for any reason whatsoever, including without limitation the breach of the terms and conditions herein.

 

4.         New Moon eShop requires all users to create an account with their true and legitimate identities and accurate personal information. It is the user’s responsibility to update New Moon eShop of any changes. New Moon eShop owes no duty and shall not be responsible if any user becomes uncontactable for order and delivery related matters, or any user fails to complete delivery, or for any consequences that arise from any user’s negligence. New Moon eShop reserves the right to charge a user a fee for any re-delivery attempts due to user’s unavailability or refusal to accept any order delivered.

 

5.         All prices listed are inclusive of sales taxes (in accordance with the applicable laws) in the currency stated with the item. Delivery charges for purchases above SGD120.00 are absorbed by New Moon eShop and delivery charge for purchases below SGD120.00 or any additional charges will be clearly displayed and indicated in the payment page.

 

6.         New Moon eShop reserves the right to cancel orders, or reconcile incomplete payments where errors occur in the details, description or prices of items listed in New Moon eShop.

 

7.         New Moon eShop shall not be responsible for payments made by illegitimate or stolen payment cards (credit cards), e-gift cards or vouchers.

 

8.         Users must contact New Moon eShop via eshop@newmoon.com.sg immediately where orders have been placed incorrectly, and New Moon eShop will use reasonable efforts to assist to process the request.

 

9.         New Moon eShop reserves the right to remove any products, items or services, or amend details relating to materials and other information, at any point in time. Where any products or items are out of stock or any orders cannot be fulfilled, New Moon eShop will cancel the order and make full refund of payment to user.

 

10.       New Moon eShop relies on logistics partners to fulfil order deliveries within the delivery time indicated in the order confirmation. New Moon eShop will notify the user in the event that the estimated or requested delivery date and time cannot be met. New Moon eShop will not be liable to any user for any losses, liabilities, charges, damages, expenses or costs that may arise due to the late delivery of orders.

 

11.       Users may contact New Moon eShop for feedback and resolution of any product or item faults, defects or damages. However, New Moon eShop will not be liable for any losses, liabilities, charges, damages, expenses or costs that may arise due to the product or item defects, faults or damages.

 

12.       Products, items and services purchased on New Moon eShop are non-returnable and non-refundable.

 

13.       All users shall be of legal age to purchase any liquor products through New Moon eShop or related Ecommerce site. Goh Joo Hin Pte Ltd shall not be responsible for any fraudulent purchase which is beyond its control.

 

14.       Actual product or item delivered may differ from the relevant product image or illustrations listed in New Moon eShop.

 

15.       Redemption of New Moon eShop vouchers, discount code and gift is subject to the following terms and conditions:

a)         Only valid for use in New Moon eShop.

b)         Valid for redemption only before the stipulated expiry date.

c)         Not valid for use in conjunction with other promotional offers and vouchers.

d)         Vouchers shall not be re-sold or exchanged for cash.

e)         The full value of a voucher must be redeemed in a single purchase, and there shall no change or refund of any excess amounts.

f)         New Moon eShop reserves the right to amend the terms and conditions of the voucher without prior notice.

 

16.       New Moon eShop REWARD PROGRAMME

 

Rewards Points Accumulation

a)         The New Moon eShop Rewards Programme is available only to members of New Moon eShop, who are eligible to accumulate Rewards Points in the Programme.

b)         Rewards Points are awarded based on amounts of purchases made on New Moon eShop, excluding additional charges in the form of delivery, discount, administrative, tariff or tax charges. New Moon eShop reserves the right to include additional avenues for accumulation of Rewards Points, or delete any or all of the existing avenues in use, or to exclude particular forms of transactions from the accumulation of Rewards Points. Reward Points will be issued for the nett purchase amount.

c)         Rewards Points will not be awarded for purchase refunds, cancellations and returns or points will be deduct out from the account if the points are being credited prior to any refunds, cancellations and returns.

d)         New Moon eShop reserves the right to issue bonus points and promotional offers available to selected members at any time at its sole discretion.

e)         New Moon eShop will not be held liable in any event that Rewards Points are incorrectly credited to members. Members shall bear the responsibility to ensure that Rewards Points are properly credited to them. Where a member notifies that Rewards Points have been earned but not credited, New Moon eShop will perform the required verification, through proof of purchases from the member, including but not limited to copies of receipts or similar documentation evidencing any transaction claimed to have been completed.

 

Rewards Points Expiry

a)         Rewards Points accumulated in a member's account shall be valid and remain in the account until they are redeemed or expire, whichever occurs first.

b)         Rewards Points earned in every 4 months same period will remain valid until 18 months later counting from the first month point accumulated. Expiring points in each block of 4 months must be redeemed for an award before it expired. After which expiring points that are not redeemed shall be deemed no longer valid and removed from accounts.

 

Rewards Points Redemption

a)         Rewards Points Redemption is the exchange of Rewards Points in a member's account for a specified award in New Moon eShop.

b)         Rewards redemption shall be at the minimum rate of 50 Rewards Points for SGD1.00 (or equivalent in another currency), subject to a minimum of SGD10.00 (or equivalent in another currency) (500 Rewards Points),.

c)         Rewards Points cannot be pooled or consolidated from two or more different accounts for redemptions.

d)        New Moon eShop reserves the rights to modify or adjust the amount of Rewards Points required to redeem any award at any time.

 

17.       Disclaimer of Liability

New Moon eShop does not guarantee the accuracy nor correctness of any information, nor will it be held responsible and liable for any damages and costs resulting from any inaccurate or incorrect information. New Moon eShop has no control over, and assumes no responsibility for, the content, privacy policies or practices of any third party websites or services. New Moon eShop shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such website or services.

 

18.       Without prejudice to any other provision herein, in the event that New Moon eShop is found by a competent court to be liable for any loss or damage that is directly caused by the use of its sites or services, its liabilities will in no event exceed in aggregate Singapore Dollars One Hundred (SGD100.00).

 

19.       Indemnity

By using New Moon eShop, each user undertakes that he will not make any claim against any of New Moon eShop and its directors, officers, employees, partners, agencies and affiliates for any liabilities, damages, costs and expenses, and will indemnify each of them New Moon eShop and its directors, officers, employees, partners, agencies and affiliates against all third party claims, proceedings, liabilities, damages, costs and expenses, resulting from or attributable to the use of the New Moon eShop application and/or website.

 

20.       Complaints Management

New Moon eShop will perform service recovery for users and customers with reasonable ability and care.

 

21.       Intellectual Property

All copyright, trade marks, design rights, patents and other intellectual property rights, whether registered or unregistered, in and on New Moon eShop belong to New Moon, Goh Joo Hin Pte Ltd. New Moon eShop and Goh Joo Hiin Pte Ltd reserve all of their rights in the website. Nothing herein grants any user a right or licence to use any trade mark, design right, copyright or other intellectual property right owned or controlled by New Moon eShop or Goh Joo Hin Pte Ltd or any other third party except as expressly provided herein.

 

22.       Force Majeure

New Moon eShop shall not be liable for any inability or delay in fulfilment of orders, actions or requests due to circumstances beyond the reasonable control of New Moon eShop.

 

23.       Governing Law

These terms and conditions, including all non-contractual obligations that may result from the use of the New Moon eShop, shall be governed by and construed in accordance with the laws of Singapore and each party submits to the exclusive jurisdiction of the Courts of Singapore.

 

The terms and conditions herein constitute the entire agreement between New Moon eShop and users regarding the use of New Moon eShop, and supersede and replace any prior agreements which the parties may have regarding the use of New Moon eShop. Nothing herein shall be deemed to create any rights for any third party beneficiary.

 

24.  PRIVACY POLICY

a)      Personal Data Protection Policy.

New Moon eShop conducts business in compliance to the Personal Data Protection Act (PDPA) and have implemented policies to protect your personal information.

b)      Collection of Personal Information.

New Moon eShop collects personal information when you:

•             Contact us for services and assistance

•             Sign up for newsletter and alerts

•             Participate in lucky draw and competition

•             Purchase products and services from our ecommerce sites & mobile Apps

c)       Use of Personal Information.

New Moon eShop uses your information to:

•             Send invitations to events and relevant marketing activities with your prior consent

•             Offer rewards and promotions, announce result of luck draw and competition

•             Conduct customer satisfaction surveys to improve our products and services

•             Process your order and delivery

•             Conduct internal audits to prevent and detect fraud, to ensure security of our systems and your personal information

New Moon eShop will retain your information for as long as there is business or legal need.

d)      Protection of Personal Information.

New Moon eShop is committed to ensure your information is secure. We have put in place necessary physical and network security, and procedures to safeguard your information.

e)      Access and Collection of Personal Information.

Should you have inquiries relating to your personal information we have on you, please email to eshop@newmoon.com.sg

 

25.       New Moon eShop reserves the rights to amend terms and conditions at any time. All amendments will be updated in New Moon eShop. User is deemed to have accepted the updates to the terms and conditions in New Moon eShop by using the application.